Improving hotel expense usability scores by 14.2%
This project is under NDA. I'd be happy to share the full story during an interview!
Project Summary
Led the design of a new expenses experience.
Improve completion times by leveraging Machine Learning.
Reduce errors and correction loops
Navigate legacy technical constraints.
Impact
Improved usability scores from 3.26 to 3.72
Elevated team UX maturity
Influenced team ways of working
Translating complexity into a guided workflow
Improved usability through two rounds of testing with a final score of 3.7 out of 5.
Navigated technical limitations with engineering to maintain step-through patterns within a hybrid approach.
Defined requirements through research and knowledge sharing to resolve ambiguity.
Chunked related inputs into sections to reduce cognitive load.
Introduced a guided step-through experience using conversational copy.
Partnered with Content Design to introduce conversational copy that supported the experience.
Collaborated with a11y specialists to ensure the experience met WCAG standards.
“It walks you through the entire experience and holds your hand and just makes everything way easier to understand.”
Participant 6
Establishing the foundation for long term success
Improved usability through two rounds of testing with a final score of 3.7 out of 5.
Designed the core framework for future development.
Established new scalable patterns that integrated legacy requirements.
Transitioned the experience from manual entry to a guided process.
Cultivating team alignment and collaboration
Partnered with the Engineering Director to improve collaboration and align on all builds shared with stakeholders.
Introduced a project plan to provide visibility and ensure stakeholders were included in the process.
Influenced the Dublin product team to adopt our design organization’s feedback channels and resources to ensure experience consistency.
Established a feedback document for reviews to record all questions, concerns, and decisions for follow up.
Upskilled two web designers on native mobile patterns and best practices.
Initiated weekly alignment across design (web and mobile) to work in tandem due to one shared API.
"Durojaiye is an exceptional designer. On the Workday Expenses mobile project, he was instrumental in reimagining the expense submission experience. His ability to collaborate effectively with Product and Engineering while delivering on a strategic vision, along with his creativity and adaptability, make him a valuable asset."
Rohit Sudheendranath
Product Manager
"Durojaiye's expertise in mobile design was essential in ensuring the redesign of the expenses product adhered to established mobile patterns. His invaluable guidance on our team deepened my knowledge of mobile design principles, and his contributions were critical in delivering a functional, usable, and successful mobile product."
Elizabeth Stark
Product Designer
Adapting to delivery and organizational changes
Navigated the project transition of Product, Design, and Engineering to Dublin, Ireland.
Cut the new "Add Room Charge" design to meet delivery timelines after hitting technical blockers.
Adapted to a new delivery method by moving from traditional phases to Value Slices.
Led Value Slice 1 through development as the final project milestone before the transition.
Knowledge sharing for a smooth transition
Transitioned Value Slices 2-6 to the Dublin designer as part of the organizational shift.
Prepared a Figma file with all designs and research links
Met two to three times a week for discussions.
Maintained communication through Figma comments.
Ensured all context and resources were shared for continued success.
Lessons, growth, and change
Establishing immediate trust comes from introducing diverse viewpoints that resonate with cross-functional partners.
Evolved from just defending community needs to presenting a bridge between business, legal, and community needs.
Focus on being data-informed rather than data-driven to see the bigger picture and make impactful decisions.