Enterprise Mobile Banking
Increased mobile adoption by 15% by improving access to financial activity
Context
Corporate mobile banking partnered with private equity firms, investment groups, real estate organizations, professional services, schools, and non-profits to manage day-to-day banking.
I led the end-to-end redesign, including product direction, workflow prioritization, interaction design, and delivery strategy across the platform.
the problem
Mobile banking prioritized system structure over visibility
The existing experience mirrored the backend structure rather than how clients needed to access and act on account activity. Actions and account activity lacked clear prioritization, often requiring navigation across multiple screens to determine what required attention.
THE APPROACH
Prioritizing high-impact experiences before design
I pushed back on moving forward without clarity on what mattered most.
Early exploration showed that designing without prioritization led to unfocused outcomes. I escalated the issue to my Director and VP and aligned with Product on resetting the approach, which led to facilitating requirements workshops with PMs, dot-voting with bankers, and creating a prioritized roadmap based on client needs.
This refocused the project on designing and delivering high-impact client experiences first.
I also advocated for and designed the first mobile design system, establishing scalable interaction patterns that supported future platform growth.
Structuring access around client needs
Fewer steps and a clearer task flow improved how clients accessed and acted on the information they needed.
Using screen-scraping technology on top of the legacy system, I mapped the logic to surface relevant information rather than requiring configuration. The redesigned experience introduced net-new advanced filtering for clients seeking specific information, a “To Do List” that surfaced time-sensitive actions after login, and bulk approvals for money movement instead of individual transaction approvals.
impact
For clients
Clients could identify and act on important financial activities in fewer steps, with reduced interpretation and less reliance on memory or external reminders.
For the business
Testimonial
Sarita Gauchan
Project Manager | First Republic Bank
“I’ve seen Durojaiye quickly take on new responsibilities while having the time to teach this information to new colleagues. His contribution in creating and maintaining a design system has made our team more agile. His mastery of both his core role as a lead user experience designer and the projects that extend beyond it has been critical to the team’s growth.”