Improving a complex submission process by 14.2% through usability testing with frequent travelers.
Streamlining hotel expenses for a smoother journey.
This project is under NDA. I'd be happy to share the full story during an interview!
Project Summary
Hotel expense submissions can be complex, requiring multiple steps and often leading to errors.
I first joined the team as a mobile consultant, and as the project evolved, I was tasked with leading the effort to streamline the experience and improve completion times by leveraging machine learning (ML) integration.
Impact
Mentored two web designers on mobile principles
Elevated team UX maturity
Boosted Positive Weighted Score by 14.2%
"Durojaiye is an exceptional designer. On the Workday Expenses mobile project, he was instrumental in reimagining the expense submission experience. His ability to collaborate effectively with Product and Engineering while delivering on a strategic vision, along with his creativity and adaptability, make him a valuable asset."
Rohit Sudheendranath
Product Manager
Guiding the mobile design journey.
I began consulting on the hotel expenses mobile experience, collaborating directly with two web designers.
Through regular meetings for discussion and feedback, my main objective was to familiarize them with mobile best practices and offer different perspectives on their use cases.
Beyond direct mentorship, I actively participated in cross-functional team meetings and workshops, where I shared my insights and supported design shareouts with stakeholders.
My participation helped me build trust with the broader team and establish myself as an expert.
In turn, this collaborative process not only fostered the designers' growth but also gave me invaluable product knowledge that proved highly beneficial when I later joined the team.
"Durojaiye's expertise in mobile design was essential in ensuring the redesign of the expenses product adhered to established mobile patterns. His invaluable guidance on our team deepened my knowledge of mobile design principles, and his contributions were critical in delivering a functional, usable, and successful mobile product."
Elizabeth Stark
Product Designer
Solidifying design as a decision maker.
My prior engagement with the broader team and direct conversations with leadership created the necessary groundwork to set the stage for the team workshop RACI discussion.
Before the session, I proactively had a conversation with an Engineering Director, who mutually agreed that design should be responsible for design decisions, as shipping a subpar experience would ultimately fall back on design.
When I presented my rationale to the group, there was some disagreement.
However, the Director's support helped solidify Design's position as a key decision-maker for the project, elevating the team's UX maturity.
Results through research.
The initial design was rushed due to a pre-existing deadline, but it served as a valuable exercise in rapid team execution.
I had planned refinements for the next iteration, focusing on clearer affordances and a more intuitive guided flow.
We tested this refined version, achieving an average Positive Weighted Score (PWS) of 3.256.
While an improvement over the current experience, some participants were unclear about questions that required a decision and struggled to add a new room expense.
Following additional updates, we conducted a second round of testing, which yielded a 3.718 average PWS, further enhancing the experience; however, more work was needed.
Ultimately, the Product team decided to remove the "add a room charge" feature due to constraints in the legacy tech stack.
Knowledge sharing to handoff
With a significant portion of the team, including the web PMs, lead web designer, new mobile PM, and the development team, based in Dublin, Ireland, it made sense for a mobile designer to be on-site as well.
Once this change was confirmed, I proactively prepared a comprehensive Figma handoff file that included all past and current designs, along with links to relevant research case studies.
To facilitate a smooth knowledge transfer, we met two to three times a week for discussions and maintained continuous communication through Figma comments.
This ensured the mobile designer taking over had all the necessary context and resources for continued project success.